FREQUENTLY ASKED QUESTIONS
*Please note that your order is NOT confirmed until payment has been received. If payment is not received by the day before your requested delivery date/time, your order will be cancelled*
Q: How long will my Sharecuterie board be fresh for once delivered?
A: Your Sharecuterie board can last for 1-2 days after delivery as long as it is kept refrigerated.
Q: Which size of board should I get?
A: Approx. serving sizes:
Medium (12″): 2-3 People, Large (16″): 4-6 People, XL (18″): 8-10 People.
Our in-store charcuterie and cheese board is for approx. 2-3 people.
Q: Can I send a board as a gift?
A: Yes, absolutely. All we need is the recipients address, name and phone number. Also, please ensure that they are aware they are receiving a delivery during your chosen delivery time slot.
Q: Do you cater events, weddings, etc.?
A: We would love to be a part of your event! If you have a special request please contact us using our contact page or send us an email (sharecuteriewpg@gmail.com)
*Event/catering orders require a 25% non-refundable deposit to reserve your date & full payment a minimum 2 week in advance. No refund if cancelled within 2 weeks of event.*
Q: I have a severe/life threatening allergy, can I order from you?
A: Unfortunately, we DO NOT recommend that anyone with a severe or life threatening allergy order as we are NOT an allergen free kitchen. We also use items from small local businesses that are not made in an allergen free kitchen. *Allergies must be disclosed at time of ordering*
Q: Do you provide group discounts?
A: Yes! Contact us for more information.
Q: Do you have a store front or offer pick up?
A: Yes! We are located at 160 Stafford Street. We offer pick up Monday to Saturday during our open hours. (Please check google as we always update our hours in case of un expected closure or event.)
*Please note that we charge a $15 late fee if you do not show up during your chosen pick up slot. You also may not be able to pick up if you are late.*
Why?:
We do this because we prioritize getting your order complete at a certain time which can include us starting early, booking extra staff or turning down other requests/orders in order to ensure all the boards are completed on time for the scheduled pick ups.
Also, sometimes we need to attend/host events that require our shop to close which is why we need people to pick up at the time that they chose.
Q: What type of payment is accepted?
A: We currently accept credit card, visa debit & PayPal for online orders. Cash, credit card and debit is accepted for in-store purchases.
We accept e-transfers for large catering orders only.
We require full payment at time of ordering.
Q: What if I need to cancel my order?
A: You will receive a full refund if order is cancelled within 72 hours of delivery date. 50% refund or store credit if cancelled within 48 hours. No refund if cancelled less than 48 hours before delivery date & time.
Q: How much notice do you need for orders?
A: For artisanal orders we usually just require 1 days notice. If you are wanting to set up a large order we require at least 1-2 weeks notice.
Our in-store menu can be prepared day of.
Please note that during our busy times (i.e. Holiday Season, Valentine’s Day, Mother’s/Father’s Day, etc.) we booked up and cannot always accommodate any last minute orders. We recommend pre-ordering for these dates well in advance.
Q: Can you accommodate last minute/day of orders?
A: Depending on availability we may be able to accommodate last minute orders. If you would like to place a last minute order please reach out to us via phone at (431) 489-0244.
Q: Do you deliver?
A: Yes. You can see our availability when you are on the “check out” page for your order. Please note that we only offer delivery to addresses within a 7-10 mile radius of our shop.
*Please note: we use an external delivery service. Despite our best attempts your order may show up a bit early or later than expected. You will receive text tracking.*