Frequently Asked Questions
*Please note that your order is NOT confirmed until payment has been received. If payment is not received by the day before your requested delivery date/time, your order will be cancelled*
Q: How long will my Sharecuterie board be fresh for once delivered?
A: Your Sharecuterie board can last for 1-2 days after delivery as long as it is kept refrigerated.
Q: Can I send a board as a gift?
A: Yes, absolutely. All we need is the recipients address, name and phone number. Also, please ensure that they are aware they are receiving a delivery during your chosen delivery time slot.
Q: Do you cater events, weddings, etc.?
A: We would love to be a part of your event! If you have a special request please contact us using our contact page or send us an email (firstname.lastname@example.org) Large group orders require full payment a minimum 1 week in advance. No refund if cancelled within 1 week of event.
Q: Do you provide group discounts?
A: Yes! We provide group discounts for individual board orders of 10 or more people. Contact for more information. (This does not include cocktails or mini cups.)
Q: Do you have a store front or offer pick up?
A: No. We do not have a store front currently. We are working out of a shared commercial kitchen space. We offer pick up Mon – Sat 10 am – 4 pm from 664 King Edward Street (204 Meal Prep).
Q: What type of payment is accepted?
A: We currently accept credit card, PayPal & e-transfer.
Q: What if I need to cancel my order?
A: You will receive a full refund if order is cancelled within 72 hours of delivery date. 50% refund or store credit if cancelled within 48 hours. No refund if cancelled less than 48 hours before delivery date & time.
Q: How much notice do you need for orders?
A: For regular orders we usually just require 1 days notice. If you are wanting to set up a large order we require at least 1 week notice.
Q: Do you deliver during the week?
A: Yes, we offer delivery 7 days a week. You can see our availability when you are on the “check out” page for your order.